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Redemption program
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As our provider, we want you to know how this commercial agreement works and its benefits.
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Together we fly higher
Find out what you can redeem with this commercial agreement and what its benefits are
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Redeemable
Tickets on all routes operated by avianca. Tickets with Star Alliance and partner airlines. Baggage and additional services. Group bookings.
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Benefits
Bookings through avianca.com. Personalized service by the Redemption Program. Be part of the avianca empresas program.*
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*Discounts and other benefits apply in accordance with the terms and conditions of the avianca empresas program.
How does it work?
Follow these 3 steps to make a redemption booking
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Visit avianca.com search for your flight, and proceed to the 'Payment' page.
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Send the booking itinerary with your personal data to the email address cccanje@avianca.com.
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An adviser from the Redemption Program will respond to guide you through the issuance process.
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- Operating times:
Monday through Friday from 08:00 to 18:00.
Saturdays from 09:00 to 12:00 (Colombian time).
Sundays and holidays, according to the Colombian calendar, there is no customer service.
Learn about our Privacy policy for suppliers.