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Pets on board
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Find out everything you need to know about traveling with your pet, whether in the aircraft cabin or the hold.
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What types of animals can fly?
Dogs and cats. Make sure to review the conditions that must be met before and during the flight.
<div><div style="text-align:center;margin-bottom:1rem;"><img src="https://static.avianca.com/media/vsrplmhe/soporte-emocional_es-v2.svg?cropmode=percentaje&width=480" alt="Emotional support dogs" style="max-width:100%;height:auto;"></div><div style="background:#ffffff;border-radius:1rem;padding:1.5rem;box-shadow:0 2px 8px rgba(0,0,0,0.08);border:1px solid #e5e5e5;"><h3>Emotional support dogs</h3>They are dogs that accompany their owner due to an <strong>emotional condition</strong>. <br> <ul><li><strong>Weight:</strong> If it weighs up to 10 kg (22 lb), including the container, it can fly in the cabin. If it weighs up to 70 kg (154 lb), including the container, it must fly in the hold.</li><li><strong>Container:</strong> For the cabin, you need a flexible container (22x14x10 in). And for the hold, a rigid container.</li><li><strong>Quantity:</strong> You may fly with a maximum of one (1) emotional support dog.</li></ul><div style="text-align:right;margin-top:16px;"><a href="https://ayuda.avianca.com/hc/en-us/articles/13091486528027" style="display:inline-flex;align-items:center;gap:4px;border:2px solid #1b1b1b;border-radius:32px;padding:0.5rem 1.5rem;font-weight:600;font-size:14px;text-decoration:none;color:#1b1b1b;background:#fff;">Learn more</a></div></div></div>
<div><div style="text-align:center;margin-bottom:1rem;"><img src="https://static.avianca.com/media/nuodffd5/perros-de-servicio-mascotas-a-bordo.svg?cropmode=percentaje&width=480" alt="Service dogs" style="max-width:100%;height:auto;"></div><div style="background:#ffffff;border-radius:1rem;padding:1.5rem;box-shadow:0 2px 8px rgba(0,0,0,0.08);border:1px solid #e5e5e5;"><h3>Service dogs</h3>They are dogs trained in <strong>specialized and certified centers</strong>. <br> <ul><li><strong>Weight:</strong><span> </span> Service dogs are accepted regardless of their weight or size, as long as they can be placed in the cabin without obstructing evacuation routes. </li><li><strong>Container: They do not require the use of a container</strong> to be transported in the cabin. </li><li><strong>Quantity:</strong> Up to two (2) service dogs per passenger may fly in the cabin.</li></ul><div style="text-align:right;margin-top:16px;"><a href="https://ayuda.avianca.com/hc/en-us/articles/13091453290523" style="display:inline-flex;align-items:center;gap:4px;border:2px solid #1b1b1b;border-radius:32px;padding:0.5rem 1.5rem;font-weight:600;font-size:14px;text-decoration:none;color:#1b1b1b;background:#fff;">Learn more</a></div></div></div>
<div><div style="text-align:center;margin-bottom:1rem;"><img src="https://static.avianca.com/media/yndacw4q/mascotas-10k_es-v2-2.svg?cropmode=percentaje&width=480" alt="Pets in the cabin (Max. 10 kg/22 lb including the container)" style="max-width:100%;height:auto;"></div><div style="background:#ffffff;border-radius:1rem;padding:1.5rem;box-shadow:0 2px 8px rgba(0,0,0,0.08);border:1px solid #e5e5e5;"><h3>Pets in the cabin (Max. 10 kg/22 lb including the container)</h3>They are dogs or cats that have an <a href="https://ayuda.avianca.com/hc/en-us/articles/13770433013659">additional charge</a><span> </span>to be transported<br> in the cabin. <br> <ul><li><strong>Weight:</strong>They have a maximum weight of 10kg (22 lb), including the container.</li><li><strong>Container:</strong> They must fly in a flexible container of maximum 22x14x10 in. (length, width, and height).</li><li><strong>Quantity:</strong> You may fly with a maximum of one (1) pet and, during the flight,<br> it must be placed under the front seat in front of you.</li></ul><div style="text-align:right;margin-top:16px;"><a href="https://ayuda.avianca.com/hc/en-us/articles/13091527349787" style="display:inline-flex;align-items:center;gap:4px;border:2px solid #1b1b1b;border-radius:32px;padding:0.5rem 1.5rem;font-weight:600;font-size:14px;text-decoration:none;color:#1b1b1b;background:#fff;">Learn more</a></div></div></div>
<div><div style="text-align:center;margin-bottom:1rem;"><img src="https://static.avianca.com/media/cwtd4aef/mascotas-70k_es-1.svg?cropmode=percentaje&width=480" alt="Pets in the hold (Max. 70 kg/154 lb including the container)" style="max-width:100%;height:auto;"></div><div style="background:#ffffff;border-radius:1rem;padding:1.5rem;box-shadow:0 2px 8px rgba(0,0,0,0.08);border:1px solid #e5e5e5;"><h3>Pets in the hold (Max. 70 kg/154 lb including the container)</h3>Dogs or cats that have an <a href="https://ayuda.avianca.com/hc/en-us/articles/13770433013659">additional charge</a> to be transported<br> in the hold. <br> <ul><li><span> </span><strong>Weight:</strong> They have a maximum weight of 70 kg (154 lb), including the container. </li><li><strong>Container:</strong> They must fly in a rigid container that allows free movement within it. </li><li><span> </span><strong>Quantity:</strong> If you fly with more than one pet, please note that each pet must travel in its container.</li></ul><div style="text-align:right;margin-top:16px;"><a href="https://ayuda.avianca.com/hc/en-us/articles/13091527349787" style="display:inline-flex;align-items:center;gap:4px;border:2px solid #1b1b1b;border-radius:32px;padding:0.5rem 1.5rem;font-weight:600;font-size:14px;text-decoration:none;color:#1b1b1b;background:#fff;">Learn more</a></div></div></div>
We only offer rooster transport service on domestic flights within Colombia, and they must be transported in the hold. For more information, visit our Help Center.
Ready to fly with your pet?
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Documents required
Complete the form for transporting pets, and take into account other considerations.
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Before the flight
You must book this service, as applicable; up to 48 hours prior to flight departure.
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The day of the flight
You must be at the airport at least 2 hours before your flight departure.
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- Your pet or emotional support dog will not be able to fly with you in the cabin if you are traveling in Business Class on our B787 aircraft.
- Transporting live animals to the Galapagos Islands is not permitted.
- Due to Animal Reception Centre restrictions, this service is not available for flights to the United Kingdom.
- This service is not available for flights to/from Aruba and Curação. The only exception is for permanent moves to the island of Curação with the relevant authorization from the relevant authority.
- The service does not apply to bookings with affiliated airlines or airlines with codeshare agreements.
- The pet transport service applies for TACA International, Avianca Costa Rica, Avianca Peru, Avianca and Avianca Ecuador S.A.
More information
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Travel requirements
Find out about visas, vaccinations, immigration information and other documents to enter your destination.
Baggage
Learn about the dimensions, weight, and conditions you need to consider when preparing the baggage for your trip.
Flying with kids
Please note the recommendations and considerations to ensure that they fly in comfort.