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Accessibility and assistance
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We work as a team to ensure your travel experience is accessible at every stage.
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Get ready for a smooth journey
Learn everything you need to know, from booking your flight to arriving at your final destination
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Visual disability
Person who is blind, has low vision, and uses mobility aids such as a cane or service dogs.
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Hearing disability
Person who is deaf, has hearing loss, communicates using sign language, or uses hearing aids.
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Physical disability
Person with a wheelchair or conditions in their limbs that affect their mobility.
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Intellectual disability and neurodivergence
Person with a psychosocial disability, or other related diagnoses.
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<div><div style="display: flex; align-items: center; background: #FFFFFF; border: solid 1px #D9D9D9; border-radius: 1rem; box-shadow: 0 0.125rem 0.75rem rgb(27 27 27 / 15%); box-sizing: border-box; padding: 1rem;"> <div style="padding-right: 15px;"><img src="https://static.avianca.com/media/snrjzhya/logo-route-me.png" alt="RouteMe" width="100" height="auto"></div> <div>RouteMe® is a tool that allows you to navigate independently within certain airports. <a href="https://ayuda.avianca.com/hc/en-us/articles/34214374095259" title="RouteMe">Learn more</a>.</div> </div></div>
Passengers with special medical conditions
Keep in mind these recommendations and requirements for your flight
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Requirements and recommendations
Learn the required information and recommendations for traveling after a medical procedure.
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Carrying medical equipment
Check the conditions and instructions for carrying your medical devices.
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Medical assistance services on flights
Before your trip, let us know you require special assistance to provide you with the service.
Learn more
More information
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Can I fly with my service dog?
Learn about the conditions for flying with your service dog, including health requirements, documentation, and in-flight seating.
What to do on the day of your trip?
Bring the required documentation for your flight and present yourself at the airport in advance to ensure timely service.
Travels to or from Brazil
Complete the MEDIF forms if you need special assistance during your flight. Check the conditions to be complied with before your trip.