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Contract of carriage

Learn the terms and conditions of carriage, you accept when purchasing a ticket through any of our sales channels.

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Privacy policy

If you are a customer, stakeholder, supplier, or collaborator, find out how we protect your personal data and how we use it.

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Cookies policy

On our airline’s digital platforms, we use first and third party cookies to facilitate your navigation and enhance your experience.

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Terms and conditions of digital channels

Review the terms and conditions you accept when using our digital channels, mobile applications, and social networks.

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Information security and cybersecurity policy

We apply protection and cybersecurity measures to your data to ensure your trust when making transactions with us.

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Contingency plan

Our priority is to minimize any operational issues that may affect your flight. We inform you about delays, cancellations, or diversions.

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