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Changes and refunds
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If your travel plans have changed, find out our options and manage your request.
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Change your flight or request a refund
Remember, it depends on the conditions of the fare you purchased
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Your plans have changed
We understand that plans change. If they do, and you need to delay, cancel or make changes, you can do so prior to the departure of your flight. Check the conditions of your fare.
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Issues with your flight
There are unforeseen situations that can cause a flight to be delayed or cancelled. When this occurs, you can alter your flight before the scheduled departure.
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Request your refund
You can do it with your booking code, ticket number, EMD, or avianca credits.
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Check your refund
If you requested a refund, check the status of your application.
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Agency bookings
If you booked through an agency, manage your refund directly with them.
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See what you can do according to your fare
<table> <thead> <tr> <th scope="col" rowspan="1" colspan="1" class="text-center"></th> <th scope="col" rowspan="1" colspan="1" class="text-center">Basic</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Light</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Classic</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Flex</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Business Classic</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Business Flex</th> </tr> </thead> <tbody class="upperline-tb"> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Itinerary changes<br><span style="font-size:10px">(before flight departure)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Light" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Refunds<br><span style="font-size:10px">(before flight departure)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Light" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Withdrawal<br><span style="font-size:10px">(apply to Colombia and El Salvador)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Light" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Purchase cancellation<br><span style="font-size:10px">(apply to Colombia, <br>Ecuador and El Salvador)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Light" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> </tbody> </table>
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Learn more about the Business Classic and Business Flex fares and choose the one that best suits your trip.
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Can't travel anymore?
If you need to cancel your booking, check the options we have for you
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Force majeure
In case of medical incapacity or death, you may request a refund or flight change at no additional cost.
Learn more
Refunds
If you experience any incident or cannot travel, request a refund for the unused portion of the trip, according to your fare conditions.
Learn more
Cancellation Policy i For Colombia, it only applies if you purchased a Business Flex fare.
If your plans change, you can cancel your booking 24 hours before the flight for Colombia and El Salvador, and 72 hours before for Ecuador.
Learn more
Withdrawal Policy i Request it within 5 business days after purchase for Colombia, 8 days for El Salvador, and 2 days after for Ecuador.
Request a refund within a defined period after purchase, according to the regulations of the country where the transaction was made.
Learn more
<div><div style="font-size: 28px; font-weight: bold;">Do you want to request a refund?</div></div>
<div style="background: url('https://static.avianca.com/media/f4zbl3ke/bannersec_avcredits.png'); background-position: left 30%; background-size: cover; min-height: 130px; max-width: 1248px; border-radius: 1rem; position: relative;"> <div style="border-radius: 1rem; padding: 24px; min-height: 174px;"> <div style="min-height: auto; max-width: 100%; text-align: left; color: #ffffff; font-family: 'Red Hat Display'; padding: 0px 10px;"> <div style="font-size: 24px; line-height: 28px; display: flex; position: relative; top: 0px;"><strong>avianca</strong>credits</div> <br> <div style="font-size: 18px; display: flex; position: relative; top: 0px; font-weight: 400; margin-bottom: 12px; max-width: 300px;">Check the information of your voucher, its status, balance, and transactions.</div> <div style="display: flex; justify-content: left; padding-top: 24px;"><a style="background-color: #ffffff; color: #1b1b1b; font-size: 15px; border-color: #ffffff;; background-color: #1b1b1b; color: #ffffff; padding: 10px 24px; border-radius: 24px; text-decoration: none; font-weight: 600; display: inline-flex; align-items: center; gap: 8px;" href="/es/mis-viajes/cambios-y-reembolsos/avianca-credits/" title="avianca credits"><strong>Learn more</strong></a></div> </div> </div> </div>
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- Please note that in order to make a refund request for bookings that include infants (10 days to 24 months), you must enter your ticket number and add the other related tickets in the booking you wish to refund.
- Keep in mind that bank transactions may take up to 30 days before you see the credit on your account statement.
- EMD is the document on which the additional services are issued and is different from the ticket number, which stands for Electronic Miscellaneous Document
- Keep in mind that you should refrain from attaching sensitive documents or information such as bank statements or photographs of your credit card.
More information
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Reasons to request refunds
Find out about the reasons for requesting a refund according to the conditions that apply to your booking fare.
Refund conditions
Before requesting a refund, check the conditions you must meet according to the country where your ticket was issued.
Refund for additional services
Learn how to request a refund for additional services purchased that you couldn't use due to the impact on your flight.