• Contact center:
  +57 601 794 8488
  +57 601 307 3940
  Calls from Bogota or cell phones in Colombia
• Rest of the country: +57 01 800 018 9810National toll-free lines from landline numbers
• Travel agencies line: 01 800 0183 098

Canada

• Contact center:
  +1 437 442 9611
  +1 800 722 8222

United States

• Contact center:
  +1 786 482 6582
  +1 866 919 0081
• TDD (Telephone Device for the Deaf) Services for individuals with hearing and speech impairments: +1 844 413 7044
• Calls made from within the United States can be made by phone using the toll-free hotline for air travelers with disabilities at +1 800 778 4838 (voice) or +1 800 455 9880 (TTY)
• Air Consumer Protection Division at +1 202 366 2220 (voice) or +1 202 366 0511 (TTY)
• Mail to Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and on the website of the Air Consumer Protection Office www.transportation.gov/airconsumer.

Mexico

• Contact center:
  +52 555 091 3136
  +52 800 953 2753

Costa Rica

• Contact center: +506 4002 3320
  Local line

El Salvador

• Contact center: +503 2113 0483

Guatemala

• Contact center: +502 2314 0941

Honduras

• Contact center: +504 2262 0036

Nicaragua

• Contact center: +505 7517 5270

Panama

• Contact center: +507 833 7665
• Rest of the country: +507 800 203 5648
  National toll-free line from landlines

Puerto Rico

• Contact center:
  +1 786 482 6582
  +1 866 919 0081

Dominican Republic

• Contact center: +1 829 607 2143

Argentina

• Contact center:
  +54 115 219 5538
  +54 0800 345 0897

Aruba

• Contact center: +297 588 0059

Brazil

• Contact center:
  +55 115 241 0624
  +55 0800 727 8957
• Complaints and suggestions: +55 0800 724 8753
• TDD service in Brazil: +55 0800 724 8754

Bolivia

• Contact center: +591 5072 1033

Curacao

• Contact center: +5999 846 0046

Chile

• Contact center:
  +56 22 583 0466
  +56 800 004 145

Ecuador

• Contact center: +593 2342 2641

Guyana

• • • • • Contact center:
          +592 226 0090
          +592 510 9751

Paraguay

• • • Contact center:
      +595 009 800 110 555
      +595 21 728 9174
      +595 21 728 9562
      +595 21 728 9591
      +595 21 728 9632
      +595 21 728 9648

National toll-free lines from landline numbers

Peru

• • • Contact center y Baggage
      +51 1 701 3435
      Calls from landlines and mobile phones
      
      +51 0 800 80459+51 0 800 80460
      National toll-free lines from landline numbers

Uruguay

• • • Contact center: +598 000 405 4036

Venezuela

• • Contact center: +58 261 770 0048

Spain

Contact center: +34 800 000 010
Free national line

Contact center: +34 912 159 076
Madrid local line

Contact center: +34 930 038 052
Barcelona local line

United Kingdom

Contact center:
+44 203 807 6060
+44 800 026 0402

France

Contact center: +33 157 959 469

Germany

Contact center:
+49 893 704 0237
+49 800 627 1070

Madrid

• Adolfo Suárez ​Airport​

  • Address: Airport Adolfo Suárez Madrid Terminal 4, Mostradores 960 al 969​​
  • Phone number: +34 913 337 053
  • Hours: every day 06:30 to 16:00 - 21:30 to 02:00

Paris

• Roissy Charles de Gaulle Airport​​

  • Address: Aeropuerto Roissy Charles de Gaulle, Terminal 1, Hall 4
  • Hours: Monday, Tuesday, Thursday, Friday y Saturday from 4:40 to 08:40
  • Only credit or debit cards will be accepted for payment. Cash payments will not be accepted.

London

• Heathrow Airport

  • Address: Heathrow Airport (Terminal 2)
  • Phone number: +44 208 976 7846
  • Hours: every day 17:00 to 20:00.

Germany

• Frankfurt ​​

  • Address: Kaiserstrasse 77, 60329.
  • Phone number: +49 0 89 552 533 57
  • Hours: Monday to Friday 09:00 to 18:00.

Italy

• Milan

  • Address: Via Degli Alpini 48 B 20090 Buccinasco Milan, Italia
  • Phone number: +0039 0286 99​8 147
  • Hours: Monday to Friday 09:00 to 13:00 - 14:00 to 18:00.

San Salvador

• International Airport Monseñor Oscar A. Romero

  • Address: Autopista Comalapa, Comalapa, El Salvador
  • Hours: daily 04:20 to 21:00.

• Galerías

  • Address: Paseo General Escalón, Centro Comercial Galerías primer nivel, local 137A, San Salvador
  • Phone Number: +503 2267 8222
  • Hours: Monday to Friday 09:00 to 17:30. Saturdays 09:00 to 13:00.

Ciudad de Guatemala

• Hincapié

  • Address: Avenida Hincapié 12-22 Zona 13
  • Phone number: +502 2 279 8222
  • Hours: Monday to Friday 09:00 to 13:00 - 14:00 to 17:00 Saturdays 09:00 to 13:00.

Managua

• Centro Financiero Invercasa

  • Address: Centro Financiero Invercasa Torre II, Primer Piso, Módulo C
  • Phone number: +505 2276 9960 Ext. 2244
  • Hours: Monday to Friday from 09:00 to 17:00. Saturday from 09:00 to 12:00.

Guayaquil

• José Joaquín de Olmedo Airport (departures area)

  • Address: Av. de las Américas, Guayaquil 090513
  • Hours: Monday to Sundays 08:00 to 16:00.

Quito

• Astana

  • Address: Av. República de El Salvador N34-311 y Moscú
  • Phone number: +593 2 294 3100
  • Hours: Monday to Friday 09:00 to 17:00.

San Cristóbal Island

• San Cristóbal Island Airport
  • Hours: Monday to Friday 08:00 to 12:00 and 13:30 to 16:30.

avianca Unicentro Armenia

• Address: Carrera 14 # 6-02 Local S-103
• Phone number: +57 606 731 4937 Ext. 761
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Gran Boulevard

• Address: Carrera 53 # 100 - 50 local 2-17 Centro Comercial Blue Gardens
• Phone number: +57 605 314 8547
• Hours: Monday to Friday 08:30 to 13:00 - 14:00 to 18:00. Saturday 08:30 - 13:30

REX Ernesto Cortissoz Airport

• Address: Calle 30 km 7 Aeropuerto Ernesto Cortissoz, Soledad, Barranquilla
• Phone number: +57 605 393 0803
• Cell: +57 324 298 5212
• Hours: Monday to Saturday 05:00 to 20:50. Sundays and holidays 08:00 to 17:50

Andino

• Address: Calle 81 # 11-58
• Phone number: +57 601 616 2501
• Hours: Monday to Friday 10:00 to 18:00. Saturday 10:00 to 13:00.

Centro Comercial Unicentro

• Address: Avenida 15 # 123-30. Local 20-02
• Phone number: +57 320 879 3151
• Hours: Monday to Saturday 08:00 to 19:00 continuous schedule. Sundays and holidays 10:00 to 16:00 continuous schedule.

Palonegro Airport

• Address: Aeropuerto Palonegro Piso 2. Lebrija, Santander
• Phone number: +57 320 882 7381
• Hours: Monday to Saturday: 05:00 to 21:00. Sundays and holidays: 09:00 to 19:00.

Cabecera

• Address: Carrera 35a # 51–76 Local 36, Centro Comercial Cabecera III etapa
• Phone number: +57 604 444 0050 Ext. 751
• Hours: Monday to Friday 08:00 to 17:00. Saturday 08:00 to 13:00.

Centro Comercial Cacique

• Address: Transversal 93 # 34-99 Local 176
• Phone number: +57 604 444 0050 Ext. 754
• Hours: Monday to Friday 09:00 to 18:00. Saturday 10:00 to 16:00.

Centro Comercial Cañaveral (anteriormente Centro Comercial La Florida)

• Address: Calle 30 # 25-71 P-1 Frente Local Davivienda
• Phone number: +57 320 882 7381
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturday 10:00 to 12:00 - 13:00 to 16.00.

Alfonso Bonilla Aragón Airport (formerly Palmaseca Airport)

• Address: Km 9 de Palmira - Valle del Cauca
• Phone number: +57 602 666 3028 Ext. 5301
• Hours: everyday 04:00 to 20:45.

avianca Chipichape

• Address: Calle 38 # 6AN-35. Centro Comercial Chipichape pasillo 5 Local 816
• Phone number: +57 602 308 7343
• Cell: +57 321 892 6695
• Hours: Monday to Saturday: 09:00 to 19:00.

Centro Comercial Palmetto Plaza

• Address: Centro Comercial Palmetto Plaza Calle 9 # 48-81 Local 210
• Phone number: +57 602 487 5550 Ext. 162
• Hours: Monday to Wednesday 09:00 to 13:00 - 14:00 to 19:00. Thursday and Friday 10:00 to 13:00 - 14:00 to 19:00. Saturdays 10:00 to 13:00.

Cosmocentro

• Address: Calle 5 # 50-103. Local 282 B
• Phone number: +57 602 487 5550 Ext. 155 - 202 - 203
• Hours: Monday to Friday 08:00 to 20:00. Saturdays 09:00 to 19:30.

Hotel Intercontinental

• Address: Carrera 1A Oeste # 2-72 Local 10
• Phone number: +57 314 788 4642
• Hours: Monday to Friday: 09:00 to 12:00 - 13:00 to 18:00. Saturdays: 09:00 to 13:00.

La 14 de Calima

• Address: Carrera 1 N # 70-00 semisótano
• Phone number: +57 602 487 5550 Ext. 134 - 207
• Hours: Monday to Wednesday 09:00 to 13:00 - 14:00 to 19:00. Thursday and Friday 10:00 to 13:00 - 14:00 to 19:00. Saturdays 10:00 to 13:00.

Palmira

• Address: Calle 30 # 30-42
• Phone number: +57 602 487 5550 Ext. 1038
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 08:00 to 12:00.

Santa Mónica

• Address: Calle 29 Norte # 6Bis–45
• Phone number: +57 602 487 5550 Ext. 1011 - 183 - 184 - 179
• Hours: Monday to Friday 08:00 to 18:00. Saturdays 09:00 to 13:00.

Unicentro

• Address: Carrera 100 # 5-169 Local 136
• Phone number: +57 602 487 5550 Ext. 153 - 200 - 201
• Hours: Monday to Friday 08:00 to 20:00. Saturdays 08:00 to 19:30. Sundays and holidays 10:00 to 13:00 - 14:00 to 18:00.

Jardín Plaza

• Address: Calle 16 # 98-200 pasillo diagonal Stradivarius Centro Comercial Jardín Plaza
• Phone number: +57 602 487 5550 Ext. 1051
• Hours: Monday to Saturday 10:00 to 20:00. Sundays and holidays 11:00 to 20:00.

Rafael Núñez Airport

• Phone number: +57 301 200 4738
• Hours: Monday to Sunday from 04:00 to 21:00.

Camilo Daza Airport

• Address: Airport Camilo Daza L 1-202
• Phone number: +57 607 587 2626
• Hours: Monday to Sunday from 06:30 to 20:20 in continuous shift.

Main Office La Playa

• Address: Avenida 0 # 13-84
• Phone number: +57 607 571 6151
• Hours: Monday to Friday 08:30 to 12:00 and 14:30 to 18:30. Saturdays 08:30 to 13:00.

Edificio Torre Panorama

• Address: Carrera 23 #62-16, Avenida Santander, Local 110
• Phone number: +57 606 314 8150 Ext. 781
• Hours: Monday to Friday 08:00 to 12:30 - 13:45 to 17:45. Saturdays 08:00 to 13:00.

José María Córdova Airport

• Phone number: +57 604 562 2901
• Hours: everyday 04:30 to 21:45

Centro Comercial Viva Laureles

• Address: Calle 81 # 37–100 Local CL 003
• Phone number: +57 604 444 0050 Ext. 718
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00. Sundays and holidays 12:00 to 17:00.

Central Guayabal

• Address: Calle 10 # 56-06
• Phone number: +57 604 444 0050 Ext. 711
• Hours: Monday to Friday 08:00 to 18:00. Saturdays 08:00 to 12:00.

Centro Comercial Los Molinos

• Address: Calle 30A # 82A-26 Local 2329 Sótano 2
• Phone number: +57 604 444 0050 Ext. 715 - 716
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Centro Comercial Unicentro

• Address: Carrera 66B # 34A-76 Local 29
• Phone number: +57 604 444 0050 Ext. 715 - 716
• Hours: Monday to Saturday 09:00 to 20:00. Sundays and holidays 10:00 to 16:00.

Centro Comercial El Tesoro

• Address: Carrera 25 A # 1A sur-45 Plaza Norte sector Ankara
• Phone number: +57 604 444 0050 Ext. 710
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Centro Comercial Oviedo

• Address: Carrera 43A # 6 sur-15 Local 119
• Phone number: +57 604 444 0050 Ext. 704 - 719 - 720
• Hours: Monday to Friday 08:00 to 20:00. Saturdays 09:00 to 19:00. Sundays 11:00 to 19:00.

Avianca Mayorca

• Address: calle 51 Sur #48-57, Centro comercial Mayorca Etapa 1
• Phone number: +57 604 444 0050 Ext. 727
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Antonio Nariño Chachaguí Airport

• Phone number: +57 317 434 2488
• Hours: Monday to Sunday 06:30 to 17:30.

Centro comercial Sebastián de Belalcázar

• Address: Carrera 26 # 19-68 Local 4
• Phone number: +57 602 737 4010 - +57 321 895 1484
• Hours: Monday to Friday 08:00 to 18:30. Saturdays 08:00 to 13:00.

Centro Comercial Unicentro

• Address: Calle 11 No. 34 - 78 Local 105
• Phone number: +57 602 737 7336 - +57 313 759 0497
• Hours: Monday to Saturday 09:00 to 20:00. Sundays and holidays 10:00 to 19:00.

Estación Central

• Address: Calle 20 # 6-26 Local 101
• Phone number: +57 606 314 8150 Ext. 770
• Hours: Monday to Friday 08:00 to 18:00. Saturdays 08:00 to 13:00.

Centro Comercial Parque Arboleda

• Address: Carrera 14 # 5-20 Zona Común primer nivel
• Phone number: +57 606 314 8150 Ext. 771
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Matecaña Airport

• Address: Km 4 vía Cerritos. Front Office Nro. 12 — Segundo piso
• Phone number: +57 606 314 8150
• Hours: Monday to Sunday 07:00 to 16:00.

Guillermo León Valencia Airport

• Phone number: +57 320 695 8999
• Hours: Monday to Friday 08:00 to 18:00. Saturday 08:00 to 13:00.

Centro Riohacha

• Address: Calle 7 #7-04 Local 2
• Phone number: +57 320 879 3151
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 09:00 to 14:00.

Centro San Andrés

• Address: Avenida Colón Edificio Salazar Local 3
• Phone number: +57 318 280 0855 - +57 317 760 5619 - +57 316 347 7984
• Hours: Monday to Friday 07:00 to 20:00. Saturdays 07:00 to 19:00. Sundays and holidays 14:00 to 18:00 (Back office).

Simón Bolívar Airport

• Address: Avenida Aeropuerto Km. 80, Local LO-11-012A
• Phone numbers: +57 317 403 5551 - +57 310 397 3168 - +57 317 667 5044
• Hours: Monday to Friday 07:00 to19:00. Saturdays, Sundays and holidays 08:00 to 17:00.

Centro Santa Marta

• Address: Calle 14 # 3-03 Local 1 centro histórico
• Phone number: +57 317 667 5044
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 09:00 to 13:00.

Centro comercial Ocean Mall

• Address: Calle 29 # 15-100 Local L2-4
• Phone numbers: +57 605 430 0909 - +57 317 646 6024
• Hours: Monday to Friday 09:00 to 13:00 - 14:00 to 18:00. Saturdays 09:00 to 14:00

Centro comercial Prado Plaza

• Address: Carrera 4 #26-40 Local 108
• Phone numbers: +57 605 431 2768 - +57 605 431 2020 - +57 314 593 7004 - +57 316 830 2577
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 09:00 to 13:00.

Centro Valledupar

• Address: Avenida Hurtado Dg 10 # 6N-15 C.C. Guatapuri P2 -L018
• Phone number: +57 320 592 1148
• Hours: Hours: Monday to Friday 08:00 to 18:00. Saturdays 09:00 to 14:00.

Sydney

• GSA Australia
  • Hours: Monday to Friday 09:00 to 17:00.

Guangzhou

• GSA Guangzhou

  • Address: Room 15D, Annex Building A, 339 Huanshi East Road, Yuexiu District, Guangzhou, China
  • Phone number: +86 400 880 4134
  • Hours: Monday to Friday 09:00 to 18:00.

Shangai

• GSA Shangai

  • Address: Room 15D, Annex Building A, 339 Huanshi East Road, Yuexiu District, Guangzhou, China
  • Phone number: +86 400 880 4134
  • Hours: Monday to Friday 09:00 to 18:00.

Seoul

• GSA South Korea - Pacific Air Agency

  • Address: 3F, E-plaza Bldg, 25 Sejong-daero 4-gil, Jung-gu, Seoul, South Korea 04527
  • Phone number: +822 317 8876
  • Hours: Monday to Friday 09:00 to 17:00.

Hong Kong

• GSA Hong Kong

  • Address: Room 4212, 42/F Metroplaza 2, 223 Hong Kong Road, Kwai Chung, NT HK
  • Phone number: +86 400 880 4134
  • Hours: Monday to Friday 09:00 to 18:00.

Delhi

• GSA India

  • Address: 118, Ansal Bhawan 16, KG Marg Delhi, 110001
  • Phone number: +91 11 432 32211
  • Hours: Monday to Friday 09:00 to 17:00.

Tel Aviv

• Address: Laskov 3 5473603
• Phone number: +972 3691 5580​​
• Hours: Sunday to Thursday 09:00 to 16:00.

Tokyo

• GSA Tokyo

  • Address: 8F ATT New Tower, 2-11-7, Akasaka, Minato-ku 107-0052.
  • Phone number: +81 50 3388 2939
  • Hours: Monday to Friday 09:00 to 17:00.

Auckland

• GSA New Zealand
  • Hours: Monday to Friday 09:00 to 17:00.

Singapore

• GSA Singapore - Tripure Aviation PTE LTD

  • Address: 10 Ubi Crescent #05-08 Ubi Techpark Lobby A, 408564
  • Phone number: +65 934 4382
  • Hours: Monday to Friday 09:00 to 17:00.

Taipei

• GSA Taiwan – GSA Express Travel Service Co., Ltd.

  • Address: 220, 7F-2, Song Jiang Road
  • Phone number: +886 2 2567 5578
  • Hours: Monday to Friday 09:00 to 17:30.